For Orders that need International shipping, please contact us at sales@thedolllady.com for order and shipping pricing.

Policies

LAYAWAYS

PLEASE NOTE: Effective January 1, 2003, the following lay-away policy will be in effect:

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$100-$500, 3 months allowed

 $500 and over, 6 months allowed

A deposit equal to 25% will be required. The balance due will be divided by the months to be held in lay-away. In addition, there will no longer be free shipping on lay-aways.

Anyone who doesn’t make a payment on their lay-away within 45 days of the last payment is subject to having the lay-away canceled at my discretion. If a lay-away is canceled, a 20% restocking fee will be assessed and the balance of any payments that have already been made will be treated as a store credit. Items on sale cannot be put on lay-away. Only one item at a time may be put on lay-away.

GENERAL POLICIES

Any order over $100 that contains full price merchandise, ships for free in the continental U.S. In stock items may be returned for store credit less the cost of shipping. See return policy listed below. All other items are special orders and may not be returned. Any item on lay-away may not be returned. Any lay-aways that are canceled are subject to a 20% restocking fee. Any special orders that are canceled are subject to a 20% restocking fee.  Sale items incur shipping charges no matter the dollar amount of the order.

If there is a problem with an item, please notify me within 72 hours. I will handle the filing of any claims with carrier.

PRE-ORDERS OR SPECIAL ORDER

A pre-order/special order account will be set up for anyone ordering a new release doll that is not in stock and must be ordered from the factory or a current doll that is not in stock. Your account will be charged a 30% deposit. Pre-orders/special orders paid by check or money order will not go into effect until the check or money order arrives. Should this deposit not arrive within 10 days, your pre-order/special order will be cancelled. If you are paying for a pre-order/special order by credit card, the remaining balance will be charged when the item is ready to ship. We will email or phone you if you are paying by check or money order to let you know the item is in stock. The remaining balance must then be paid within 14 days or the order will be canceled and the deposit will not be refunded.

A number of the new items are highly sought after and therefore I take preorders for these items. Preordering will ensure that you get the doll or bear of your choice. When I take your order, this is your promise to honor your commitment to me and pay each bill on time. If for some reason someone does not pay for their preordered doll or bear, or cancels after the doll or bear has been received, they will have all orders deleted and will not be able to preorder from me again without payment in full being made at the time of preorder. DO NOT PLACE AN ORDER UNLESS YOU PLAN TO PAY FOR IT. A deposit of 30% is required on all preorders, 20% of which is non-refundable if you cancel the preorder. The remaining 10% is a store credit. I am sorry to have to institute this policy but I have had a number of people cancel orders recently after the item has come into stock. Please remember too on limited edition items that if you preorder something that means that someone else may not get the item so please only preorder if you absolutely want the item and plan on following through with the order.

RETURNS

Please notify me within 7 days if you wish to return a doll or bear that was in stock. Special orders and lay-aways are non-returnable. Only dolls or bears that come from a non-smoking home and are still in their original condition are returnable. The doll or bear must be returned within 7 days of receiving the authorization to return her/him. You will receive a store credit for the return less the cost of the original shipping. You are responsible for the return shipping.  NO CASH REFUNDS; ONLY STORE CREDIT.

SHIPPING

International shipping is extra, but if the package is over $100, you will get a shipping credit. All sale orders incur shipping charges even if they ship with non-sale items that are eligible for free shipping or if the sale items total more than $100.